01Account & sign-in
There's no password — how do I sign in?
Enter your email and we send a 6-digit code. Type the code in and you're in. There's no password to create or remember — that's by design, and it's safer (nothing to steal or reuse).
I didn't get my sign-in code.
Give it a minute, then check spam/junk and search your inbox for "Crypto Lwa." Make sure you typed the email correctly. Still nothing? Request a new code (the old one expires quickly), or email support@cryptolwa.io.
My code says expired or invalid.
Codes are one-time and short-lived for security. Just request a fresh one and use it right away.
Do I need an account to try anything?
No. The home-page Rug Check and Market Pulse work with no account. An account (free) unlocks the Academy foundations; a membership unlocks the Portfolio Manager and the desks.
How do I sign out?
Use the account menu in the top-right and choose sign out. On a shared device, always sign out when you're done.
02Membership, billing & refunds
What's free vs. what needs membership?
Free: Rug Check, Market Pulse, and the three foundation classes (Basics, Wallets, DEX vs CEX). Members unlock the Portfolio Manager, the full Academy, Picks, Snake, Baron audits, Narratives, the Desks, and the Petro-Lwa strategy downloads. See the Quick Start for the full table.
How do I upgrade?
Pick a plan on the signup or billing page — Monthly, Annual, or Lifetime — and check out securely by card or crypto (USDC on Base / USDT on BNB Chain). Access is granted automatically the moment payment completes.
I paid but I still show as free.
Upgrades apply within a few seconds of a successful payment. If it hasn't flipped after a minute, try a hard refresh or sign out and back in. If it's still wrong, email support@cryptolwa.io with the email you used — we'll fix it fast.
My card was declined / checkout failed.
Double-check the card details and that it's enabled for online payments; some banks block crypto-adjacent merchants by default (a quick call to your bank clears it). Then try again. No charge is taken on a failed attempt.
Can I pay with crypto?
Crypto checkout is coming soon — the billing page will add a Pay with crypto panel (Coinbase Commerce). For now, please pay by card; card payments are backed by the money-back guarantee below. See Membership §2.4 for how crypto will work once it opens.
What's your refund policy?
Every paid plan has a 14-day money-back guarantee on your first purchase — Monthly, Annual, or Lifetime. Email support@cryptolwa.io within 14 days for a full refund. Full details: Refund Policy.
How do I cancel?
Cancel anytime from the billing page or by emailing support. Cancelling stops future renewals; your access stays active until the end of the period you've already paid for.
Do my invoices show a company logo?
Yes — Stripe receipts and invoices carry the CryptoLwa logo.
03Downloads & TradingView
How do I download the Pine scripts / PDFs?
They're a members-only benefit. While signed in as a paid member, use the Download buttons on the strategy and manual pages. Signed out or on the free tier, you'll be prompted to upgrade.
How do I load a Pine script into TradingView?
Download the .pine file, open TradingView's Pine Editor, paste the contents, and "Add to chart." The full picture-guide is in Signals & Strategies.
A download won't start.
Confirm you're signed in as a paid member (downloads are gated). If you are and it still fails, hard-refresh and try once more, then contact support.
04Classes & narration
The narration play button does nothing on a class.
That's expected on members-only classes when you're on the free tier — the full narration is a paid benefit, so the play control is locked and shows a 🔒 "upgrade to listen" prompt. The three free classes (Basics, Wallets, DEX vs CEX) play for everyone. Members get every class narrated.
Which classes are free?
Basics, Wallets, and DEX vs CEX — free forever, narrated. Everything beyond the foundations is part of the Members' Academy.
Audio won't play even on a free class.
Check your device isn't muted and tap the ▶ once (browsers require a tap before audio starts). If it still won't play, hard-refresh the page.
05Tools & data
Rug Check says "couldn't read that token."
Make sure you pasted the full contract address (not the ticker) and picked the right chain. Brand-new tokens sometimes need a second try while the data source computes — wait a moment and scan again.
My wallet won't connect for a swap.
Use a supported wallet, make sure it's unlocked and on the right network, and approve the connection prompt. CryptoLwa never holds your funds — swaps execute in your own wallet. See Swapping in Your Wallet.
The numbers look stale or a panel is empty.
Most panels refresh on their own. Force it with a hard refresh (below). If a live feed is temporarily unavailable, the page says so rather than showing fake data.
Is this financial advice?
No. Everything — picks, signals, audits, classes, agent commentary — is education and decision-support only. Crypto is high-risk. Never invest more than you can afford to lose. NFA · DYOR.
06Privacy, security & general fixes
What data do you store about me?
Only what's needed to run your account (email, membership status). We never store card numbers, bank details, or wallet private keys — payments run through Stripe. Full detail: Privacy Policy.
How do I stay safe from scams?
We'll never DM you asking for your seed phrase, private keys, or a "wallet sync." Anyone who does is a scammer. Only ever type your seed phrase into your own wallet app — never into a website.
A page is stuck, blank, or acting weird.
Do a hard refresh: Ctrl+Shift+R (Windows) or Cmd+Shift+R (Mac). That clears a stale cached copy and fixes the large majority of glitches.
Something's really broken — is there a reset?
Yes. Visit /heal — it clears local caches and resets the app to a clean state without touching your account. If problems persist after that, email support@cryptolwa.io.